Transformative Customer Connections

One-click Video Customer Engagement

Customers connect with your Sales and Customer Service teams using Video, Audio or Instant Messaging from your Website, Email or Text/SMS. urLive's Infinity Link™ and Cloud PBX™ enhance your online customer engagement for quickly closing sales, shortening resolution support times, and improving customer satisfaction scores.

Let’s set you up with a free, demo Business Account. It only takes 10 minutes!

How it works

Teams around the world and across industries use urLive

urLive connects customers to your teams, faster

Infinity Link URL

  • One-Click URL Calling: Callers simply click your Infinity Link enabled on billions of devices without software download or account creation.

  • Multiple Power URLs™: Power URLs enhance your Infinity Link for instant calling (video, audio or IM), call scheduling, payment for your services and much more.

  • Engage Customers Quickly: Simplify connecting customers with APPROPRIATE agents in a TIMELY manner.

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Cloud PBX for Team Call Groups

  • One-Click Team Calling: Customers click your Infinity Linkand are instantly routed to the appropriate agents on your team.

  • Instantly Configurable Call Groups: Easily add and remove agents to your Team Infinity Link's Call Group. Quickly reorder call routing by using our simple to use web portal designed for regular humans not technicians.

  • Never Miss a Lead: Customers can easily schedule a convenient time for a future call if your agents are busy or unavailable.

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Superior In-Call Experience

  • HD Quality: Crystal clear video and audio leverages our peer-to-peer technology so you can showcase your products with clarity.

  • Powerful In-Call Tools: Simple screen sharing and lightning fast file transfer allow your agents to close deals faster.

  • Encrypted Communication: All video, audio, messages and files are encrypted during your urLive calls to increase privacy.

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Flexible, Easy Deployment

  • Multiple Deployment Options: Your Infinity Link works just as easily from webpages, kiosks, email, text/SMS, QR codes, mobile apps and urLive's chat widget.

  • Instant Kiosks: Deploy kiosks for your customers using only urLive and off-the-shelf Apple/Android tablets or Windows touch-screens and Chromebooks.

  • No-code Deployment in Seconds: Both urLive Inifnity Links and Cloud PBX Call Groups are configured through a simple portal. Start receiving calls immediately!

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Never Miss a Customer Opportunity

  • Easy Call Scheduling: Customers can easily schedule meetings on your agents' schedules without the back-and-forth emails. Customers calls are queued and they can also leave messages for call backs.

  • Scheduled Call Reminders: Reminder emails with call links are automatically resent 10 minutes before scheduled calls to both agents and customers.

  • Attended Call Transfer: Agents can jump between calls and invite other agents to assist customers.

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Advanced Features

  • Branded Web Presence: Customizable Infinity Link webpage is included with every account. Easily brand your call page and profile page with your company's logo and colors.

  • Low Fixed-Cost and Cost Certainty: Unlimited calling, no per-minute or per-call charges.

  • Enterprise Ready: Skills-based routing, attended call transfer, call forwarding, micro-billing, detailed call reporting and analytics, call-back, messaging and more.

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Free urLive Mobile Apps

  • Never Miss a Call: urLive's mobile apps ensure your agents receive every customer call when on the go.

  • Free: These feature-rich urLive apps are included as part of the urLive service.

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See how urLive is transforming businesses

Customer Service

Customer Service

Enhance Customer Support

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Remote Retail Sales

Remote Retail Sales

Personalize the Sales Experience

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Remote Recruiting

Remote Recruiting

Interview and build relationships by video call

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Auto Dealerships

Auto Dealerships

Drive prospects to your showroom

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Healthcare Providers

Healthcare Providers

Virtual Patient Visits

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Educators

Educators

Educator Remote Office Hours That Are Better Than In-Person

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What urLive’s customers are saying

Quotes

iPad Kiosks using urLive teams one-click video helped us keep students on track for classes during COVID and let faculty sort out all kinds of issues

Michael Brock II

Michael Brock II

University of Kansas
Quotes

urLive has helped us provide instant customer support and our customers are impressed when a human answers their request using HD video

Andre Boisvert

Andre Boisvert

General Manager, Zap
Quotes

Being able to accept calls on my phone and flip between the cameras is really useful for demonstrating products to customers when on the showroom floor

Catherine Elias

Catherine Elias

Project Manager
Quotes

The ease of access was the winning factor. My student on rotation could easily connect with me, no waiting for IT to set her up, she didn’t even need to create an account

Mark Thomlison

Mark Thomlison

Academic Detailer

I want to use urLive’s one-click video calling for

Professional

Paid Consulting  Scheduling Calendar

Business

Infinity Link calls teams of agents
Customer Service and Remote Sales

Personal

Included personal web page
Private and Secure

Free Trial.

Claim your Free Infinity Link™ and start talking in seconds. No downloads or complicated installations, simply click to call.

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