Every call is unique
Concurrent call control, the patent pending foundation of urLive, ensures that every call is unique and private.
Customers can simultaneously start individual conversations with your team.
Simultaneous call handing is notably absent from video conferencing services, such as Zoom, Microsoft Teams, and Google Meet because they were not designed for personalized in-bound video calling.
Video calls personalize trust
Concurrent call control starts an entirely new video call to your team each time an Infinity Link is clicked, providing a personalized, private, and secure experience.
A unique, personal call is established even if many customers click on the same Infinity Link at the exact same time. Multiple customers calling you at the same time can’t accidentally join the same call.
Every call is unique
With video conferencing services everyone clicking the same link would join the same call. For example, while your agent is speaking with the first customer, the second customer that clicks would join the exact same conversation! Imagine a help desk where every customer joins the first conversation. Every customer would be confused and distrustful.
By contrast, urLive’s concurrent call control starts an entirely new video call to your team each time an Infinity Link URL is clicked, ensuring a personalized, private, and secure experience.
Designed to scale
Calls can originate from almost anywhere that supports a text-based URL (an Infinity Link), including websites, text/SMS, email, social media, CRMs, QR codes, and devices, such as PCs, tablets, mobile phones, or kiosks.
urLive concurrent call control delivers reliable flexibility, even when there are many simultaneous video calls from many different environments, with many different reasons for calling.
Customers can start urLive video calls to your team at their convenience. They can choose the time, place, call type, and subject matter.
The Infinity Link doesn’t just start a unique call, it also determines who answers the call. For example, the department, team, group, or individual, from a certain region with a specific skill, availability, or workload.
The Infinity Link location can also designate the priority, funnel position, and purpose of the call, such as product support, lead generation, promotional sale, loyalty campaign, or referral.
Trusted reliability
With video conferencing services everyone clicking the same link would join the same call. For example, while your agent is speaking with the first customer, the second customer that clicks would join the exact same conversation! Imagine a help desk where every customer joins the first conversation. Every customer would be confused and distrustful.
By contrast, urLive’s concurrent call control starts an entirely new video call to your team each time an Infinity Link URL is clicked, ensuring a personalized, private, and secure experience.
Customer-initiated live video calls
Enable your customers to instantly contact your sales and support teams through high-definition video calls
See urLive in action
