urLive Capacity Service™

Multiply the opportunities to engage customers with live video calls!

urLive Capacity Service is a 24×7 global video call staffing solution that boosts your human resources when your team is busy or unavailable.

Choose a solution that fits your needs

Video Assistant
  • Immediate welcome
  • Capture customer details
  • Call prioritization and escalation
  • Call transferring and forwarding
  • Appointment setting
  • Call scheduling
Video Sales Specialist
  • Screening and prequalification
  • Identify, qualify, and prioritize leads
  • Connect prospects to your sales experts
  • Forwarding and call transfer
  • Personalized scheduling
  • Product campaign readiness
Custom Services
  • Augment your team’s live video call resources. urLive is here to help you fill in the gaps with Custom Services to help you achieve your success metrics and your customers’ expectations.
  • We will work with you to build a team that meets your needs.
Schedule a call to learn more

Expand your team with professional video call resources

Customer first experience
Grow sales
Improve performance
Customer first experience

Enhance responsiveness
Eliminate long wait times
Reinforce trust
Personalize the relationship

Grow sales

Identify, and qualify leads
Increase average deal size
Shorten sales cycles
Reduce churn

Improve performance

Reduce time to resolution
Improve CSAT and reviews
Manage high call volume
Find time to do more with your team

Capacity Service helps you capture every opportunity in real time

urLive Capacity Service

  • A remote workforce focused on your success

  • Resources are trained and scripted for your brand and products

  • 24×7 global availability

  • Seamlessly integrated with your local and hybrid workforce

  • urLive professional experience

    • High-definition audio/video

    • Easy call activation (Infinity Links), concurrent call control, intelligent routing, attended call transfer, and integrated scheduling

    • Industry leading audio, video, and data security

    • Privacy: urLive Capacity Service does not collect, use, or share any of the data created or exchanged between you and your customers

We’re ready to help

Once we understand your needs, we’ll build a workforce tailored to your business. We’re here to make your customers, your business, and your team more successful.

Expand your team and strengthen engagement for customer-driven live video calls
Schedule a call to learn more