Built for engagement
Video conferencing services and messaging apps, such as Zoom, Microsoft Teams, and WhatsApp lack the essential functionality to enable customer-initiated live video calls
Easy call activation
Intelligent routing
Integrated scheduling
Concurrent call control
Attended call transfer
Capacity service
Easy call activation
Revolutionize customer access to your team with the Infinity Link™ – a simple URL which functions as the ignition switch to start a live video call to your team.
Your branded Infinity Link is easily shared anywhere, such as web pages, email, text/SMS, QR codes, and kiosks.
urLive video calls don’t have a host or pre-set meeting time, and they don’t require any installation, registration, or password.
Every customer call is unique
Concurrent call control is the patent pending foundation of urLive. It starts an entirely new video call to your team each time an Infinity Link is clicked, ensuring a personalized, private, and secure experience.
A unique, personal channel is established even if many customers click on the same Infinity Link at the exact same time. Consequently, multiple customers calling you at the same time can’t accidentally join the same call.
Secure, reliable, and scalable call routing
Guided by flexible rules, such as expertise, skills, and availability, each individual call is automatically routed in real time to your skilled staff, specific agents, or to the optional urLive Capacity Service.
Numerous customers can place individual video calls to your team – even at the same time.
Numerous customers can place individual video calls to your team – even at the same time.
Equipped for collaboration
Attended call transfer provides manual routing for seamless teamwork in any scenario. A call can start with one agent who can easily add team members to answer questions or simply transfer the call to another agent.
urLive calls aggregate data, starting from where the call originated, and include call history, business notes, and support information that can immediately help staff get up to speed about a call.
urLive calls aggregate data, starting from where the call originated, and include call history, business notes, and support information that can immediately help staff get up to speed about a call.
Customer friendly
Professional call handling includes call queueing, and the option to request a callback.
Customers can be given the choice to schedule a call at a time that works for everyone.
Publish a real time directory that lists agents by skills and their calendar availability.
Expand your team to multiply engagement
Boost your human resources when your team is busy or unavailable with urLive Capacity Service, a 24×7 global video call staffing solution.
Flexible staffing helps you capture every opportunity in real time.
Every customer call is secure
urLive is engineered for secure communications. urLive’s hardened security ensures that a malicious stranger can’t simply guess a conversation’s shareable link and Zoombomb a call.
The entire spectrum of audio, video, and data channels are protected by strict industry-standard security methods.
Secure Real-time Transport Protocol (SRTP) encryption is applied to safeguard the audio and video streams between customers and agents. Streamed media is never in the clear.
The industry-standard Datagram Transport Layer Security (DTLS) protocol encrypts the entire data channel, which includes messages, chat, and transferred files.
Our commitment to privacy
Privacy is a first principle at urLive. We believe that everyone has the right to private communications.
We don’t show any ads in our Service, and we don’t collect any personal information that could be used to target ads.
We don’t transmit or sell any data to third parties. urLive does not collect any of the data created or exchanged between you and your customers.
We value your privacy.
Customer-initiated live video calls
Enable your customers to instantly contact your sales and support teams through high-definition video calls
See urLive in action
