Team Calling

Single customer click calls your team of up to 100. Or callers type your Team URL link into their browser.

When a customer clicks your urLive link from your website, email or SMS/text message, instead of just ringing you, they will call your entire team. That’s right, you can have a team of up to 100 answer your customer requests in any order that you like (all-at-once, one-after-the-other, delays between notifications). In addition, Instead of clicking, customers can simply type your Team URL link directly into their browser, add “/hello” and hit enter to call you. Zero-Clicks to call you! Great for audio only advertising on the radio or on music services such as Spotify.

Each URL gets its own, customizable team page.

When customers visit your URL, we include a web page where you can share your team’s address, office hours and other details. Updating this page is a snap and you can customize it with your own branding, logos and images. Your team page also includes a listing of every team member and whether they are available to answer calls. This allows customers to call either the entire team at once, or any specific team member individually. Repeat visitors can contact someone who’s already assisting them directly. It also allows new visitors to easily identify someone who speaks their language. This directory listing is updated immediately if you add and remove team members at any time.

Instantly change call notification order for team.

At a glance, visitors can easily see on the Team Schedule whether someone is available to answer their video, audio or IM. Management can use this info to fill in availability gaps to complete coverage for customer calls. Instantly and easily change the call notification order and add or remove team members. You can notify your entire team of up to 100 at once of incoming audio, video or IM calls. Or you can notify your team one-after-the-other. You can also configure the urLive Infinity Team Link to notify your team in groups with custom delays. For instance, Adam, Bob and Catherine are notified instantly, then David is notified 5 seconds later, then Elly, Frank are notified 10 seconds later, then Gale, Harry, … you get the idea. Some users say this is like having their very own “virtual PBX” (Private Branch Exchange) and we agree!

Move your video call between your mobile phone, laptop or tablet.

Maybe your salesperson has answered the Team call on their laptop and now needs to switch to their mobile phone to show the caller your product? No problem, we’ve made transitioning between devices super easy.

Replace team members instantly without having to purchase new seat licenses.

urLive allows you to instantly add and remove team members. New team members start receiving calls while removed team members no longer get notified. All team members get full Pro Account functionality, so they don’t need to purchase individual accounts. For example, if your team has 20 part-time workers, but only 10 answer calls at any given time, then you only need to purchase 10 seats. Simply, instantly update the team as needed. Don’t worry if your team grows, you can always add new seats. However, at any time, you can also increase the size of your team. We recommend starting with a small team size to reduce costs. As your team grows and you run out of “hot seats”, you can add new seats within seconds.

Each team member is instantly upgraded to a Pro Account.

Every team member gains full Pro Account functionality while they are a member of the team. To add new employees to your team, just have them create a free urLive trial account and then simply invite them to the team. It won’t cost them a thing!